Refund & Cancellation Policy

Last updated: 6 September 2026

One-time projects (websites, apps)

Before work starts: if you cancel within 48 hours of paying the deposit and no work has begun, the deposit is refunded in full.

After work starts: the deposit covers design and development time already spent and is non-refundable. Any balance paid for work not yet delivered is refunded.

After launch/handover: no refunds, as the deliverable is in your possession.

Monthly services (SEO, marketing)

Cancel any time — no contracts. Cancellation takes effect at the end of the current billing month. The current month’s fee is non-refundable because work is performed throughout the month. Advertising budgets paid to Meta or Google are non-refundable by us.

Duplicate or failed payments

If you are charged twice, or money is deducted but the payment shows as failed, email hello@preivadigitals.com with the Razorpay payment ID. We refund duplicate payments within 5–7 working days to the original payment method.

How to request a refund

Email hello@preivadigitals.com or WhatsApp +91 98151 18798 with your name, payment ID and reason. We confirm within 2 working days. Approved refunds are processed via Razorpay and typically reach your account in 5–7 working days.